Frequently asked questions
Here you can find answers to questions related to the foundation’s activities
Help army
Whom does the Foundation provide military assistance to?
The Foundation provides military support to the Armed Forces of Ukraine, the National Guard of Ukraine, the State Border Guard Service of Ukraine and the Territorial Defense Forces. The main focus is on military units in the active combat zone. At the same time, our assistance depends on the current resources of the Foundation, including the availability of equipment and the ability to provide it quickly.
Is it possible to purchase equipment and transfer it to the foundation for further distribution?
Yes, your help is greatly appreciated. To find out more about the needs of the Foundation and to clarify the details of the transfer, please send an e-mail to [email protected]or call our hotline at +38 (067) 623 27 27.
Where and how to submit a request for assistance?
To submit a request for assistance, please contact [email protected].
Which requests will not be processed by the fund?
1. Individual requests for support of an individual military personnel or requests from their relatives, friends or acquaintances.
2. Orders for charitable contributions. We do not provide a specific unit with equipment for a separate charitable contribution.
3. Requests from volunteers or other third parties without a direct request from the unit's command.
4. Requests for transportation of your charitable aid to the military.
5. Requests made through the hotline, personal messages to the foundation's team, comments or messages on the pages of the foundation and its representatives.
Money transfer
Is it possible to return my charitable donation?
Unfortunately, charitable donations are non-refundable and cannot be returned. We recommend that you double-check all the information you enter before making a transfer. If you are making a transfer from abroad, please select the appropriate currency carefully.
Card transfer does not work during fundraising
We understand your concern. Please try the transfer again after a short pause. Sometimes, due to a large flow of donations, the bank's system may be temporarily overloaded. Please make sure that the data for the transfer is correct. If the problem remains, please consider making a transfer using IBAN to our bank account.
Where are the official accounts of the foundation?
The official details of our fund are posted exclusively on the website http://fenix-trust.com. We recommend that you always use only this source and do not trust information from third parties who may send third-party data or card numbers.
What currency can I transfer funds to your foundation in?
We accept donations not only in UAH, but also in USD and EUR. To transfer in a foreign currency, please select the appropriate details of our bank account.
Humanitarian aid
Does the foundation accept humanitarian aid?
Yes, our foundation is open to humanitarian aid, but it has some requirements. We emphasize that the donated aid should be relevant and meet the needs of the foundation at the moment. Personal used items, hygiene products, clothing and medicines in small quantities that do not meet the needs of the entire community are not accepted. If you want to join the humanitarian activities of the Foundation:
1. Find out about the current projects and needs of the foundation.
2. To agree on the details of a charitable contribution or transfer of material assistance, please contact [email protected].
Do I have to pay for the assistance?
Absolutely not. All services and humanitarian aid provided by the Foundation are free of charge. We do not require payment and do not offer services in exchange for contributions.
How to get help from the foundation?
To receive assistance from our foundation, you need to apply officially. We consider applications from local governments, medical and educational institutions located in the de-occupied areas and those adjacent to the front line, as well as from charitable organizations with which our foundation has entered into partnership agreements.
Can I apply for help as an individual?
Unfortunately, our Foundation works exclusively with official collective requests from local governments, medical and educational institutions located in the de-occupied and frontline areas. If you need help, we advise you to contact the CCA Humanitarian Center in your area or local authorities.
Partnership
How can our company become a partner of your foundation?
To discuss the possibility of partnership, please use the contact form on our website. You can also write to us directly a [email protected].
Do you cooperate with other charitable foundations?
We actively advise other foundations and can enter into partnerships to implement common projects. Our main goal is to expand assistance and increase the effectiveness of charitable activities.
How can I become a partner of a specific area of the foundation?
To do this, we recommend that you review all the areas in which the foundation works on our official website. After choosing a specific area, please fill out the partnership form or send an email to our email address [email protected].
Where can I find out about the foundation's current partners?
To view a list of the Foundation's current partners, we recommend visiting the official website of the Foundation at http://fenix-trust.com. As a rule, information about partners is posted in the relevant section of the site or on the main page. If you cannot find the information you need on the website, we recommend that you contact the foundation directly through the contacts listed.
Fund Details
Uah
Usd
eur
Charity Organization:
Charitable organization “Fenix Trust”
EDRPOU code:
44778917
Bank:
JSC «BANK CREDIT DNEPR», Ukraine (Head office)
MFO:
380805
IBAN:
UA593808050000000026008776505
Purpose of payment:
charity
BENEFICIARY
FENIX TRUST CHARITY FOUNDATION
BENEFICIARY’S BANK:
JSC «BANK CREDIT DNEPR», ZHYLIANSKA STR., BUILD. 32, 01033, KYIV, UKRAINE
ACC.
8901050997
S.W.I.F.T.
CRDE UA 2N
CORRESPONDENT BANK:
THE BANK OF NEW YORK MELLON, ONE WALL STR., NEW YORK 10286
S.W.I.F.T.
IRVT US 3N
BENEFICIARY
FENIX TRUST CHARITY FOUNDATION
BENEFICIARY’S BANK:
JSC «BANK CREDIT DNEPR», ZHYLIANSKA STR., BUILD. 32, 01033, KYIV, UKRAINE
ACC.
4008870495/01
S.W.I.F.T.
CRDE UA 2N
CORRESPONDENT BANK:
COMMERZBANK AG, FRANKFURT-AM-MAIN, GERMANY
S.W.I.F.T.
COBA DE FF